DEALERSHIP FAQS

at Diehl Automotive

FAQs

 

The Diehl Automotive teams are ready and willing to utilize their experience to help you work out the best path ahead.

Yes. Buying a clean, affordable used car at a great price is easy. Browse our expansive online inventory and you'll see why Diehl Automotive is the first name so many turn to when the time comes.

Because so many other discerning car shoppers turn to us first. For some, the allure of shopping with us comes from our outstanding selection of quality used cars and our affordable pricing that always puts your budget first. For others, our respectful team and a shopping environment that places a priority on your comfort and satisfaction serves as the cherry on top.

Yes. Check out the latest deals on our used car specials page and see for yourself just how much we can save you on the stellar used car, truck, or SUV you've always wanted.

Absolutely. Whether you are celebrating a recent graduation, a new job, or you have a new baby on board, one thing always remains the same: We have the most fantastic prices on quality cars, trucks, and SUVs.

It's easy with Diehl Automotive on your side. We have helped thousands of used car buyers with this process over the years, and the best place to start is by considering the particulars of your unique situation.

Yes. If you see a vehicle listed on our website, that means it has already passed our rigorous quality inspection process and is ready and waiting to impress you when you come in to take it for a test drive.

No. Your comfort and satisfaction are our primary focus, so you can shop with confidence knowing that you are in complete control of this process from start to finish.

Yes, and it only takes a couple of clicks to leverage the power of our useful comparison tool.

All incoming used cars undergo a rigorous inspection process that ensures our vehicles meet — and exceed — your expectations.

A certified pre-owned (CPO) vehicle is a used car, truck, or SUV that comes with a warranty backed by the manufacturer.

Yes, and it only takes a moment to schedule an appointment.

We highly recommend taking advantage of this complimentary service.

Anytime during our normal operating hours. We always have a friendly and helpful car consultant available to help you find the right car or truck that fits your routine.

Yes. Transparency is a cornerstone of our car buying experience.

We are committed to your satisfaction throughout each phase of the car buying process.

Buying a new car is a great idea if: You like driving new cars.

Because you want to feel respected and choose from one of the best selections of reliable vehicles.

Buying a car from us is all about maximizing your return on this major investment.

Diehl Automotive's current hours of operation can be found on our contact page.

Diehl Automotive is committed to offering you the most competitive financing rates possible in Butler.

Yes. Most car loans bundle the taxes, registration fees, and other related expenses into the loan.

Yes. We know that being flexible with financing additional services over time goes a long way.

Yes. Diehl Automotive offers zero down payment financing to qualified buyers.

Yes, we do it everyday. We work with lots of different lenders to help people from all walks of life get into suitable cars and trucks. We shop your loan on your behalf which pits the banks against each other and gets you the best possible rate, regardless of your credit history.

Yes. Getting approved for the right loan as a person receiving disability and Social Security disbursements is a piece of cake with our helpful finance experts on your side. Many lending institutions consider these payments as sources of income when determining the type of loan you qualify for and the loan's total value — a crucial fact that greatly improves your terms when you are approved for financing.

Yes. Starting a new job can be an exciting time. Let us help you make this big moment even sweeter by connecting you with the right loan on your next vehicle. Your employment status is just one of the myriad factors that go into the loan approval process, so if you recently upgraded into a better position at a new company you can apply with confidence knowing that our financing team are prepared to secure a great loan at the lowest interest rate possible.

Helping guide first-time car buyers through this important — and exciting — event is one of our specialties. Let our trustworthy and friendly team take the lead on this for you and you will soon see why so many first-time buyers lean on us when the time comes to finance an affordable and reliable new or used car with budget-friendly payment.

Commonly called under water, or upside down, in an inequity position, or buried, our finance team has seen it before. We leverage many years of professional experience assisting shoppers through this situation. It starts with a fair offer to buy your trade-in.

We can typically roll any inequities into the new loan which means that we pay off the difference and you start a new loan on the new car. This way you can drive home in style in the car or truck that you really want.

Being employed is one of a host of factors that will go into any car loan approval process. Our team of experts can do what they do best and work hard to secure you the perfect loan for your unique situation, but you're still going to have to pay it back. Banks like to see a steady history of income and you'll need to be clear about your other sources of income and how you intend to pay back the loan without a job.

Yes. Securing an offer on your trade-in starts with a quick chat about your car. For shoppers who prefer to keep things digital, check out our friendly trade appraisal tool to request a quote to buy your car.

 

With the utmost care and consideration. We make it a point to provide the most customer-friendly car selling experience imaginable. We are happy to make a fair offer on any vehicle you want to trade toward your next car.

Yes. We are always ready and willing to buy your car for a fair amount and our check is good today.

Finding out if you qualify for loan is fast and has no impact on your credit score. Use our quick pre-approval tool.

We are eager to help you pick out the perfect car, truck, or SUV for you, even if you prefer working with your personal bank on the financing. Before you make your final decision, we do suggest that you connect with our financing team to see if we can find more favorable terms or a better interest rate.

The short answer? It's easy, convenient, and it's the best option. We employ a swift process that keeps your interest rate and fees low. We work hard to find the best loan terms and our team makes a point to keep you in the know from start to finish.

 

Conventional wisdom suggests that putting down 20 percent of the total cost of the car at signing is a smart idea. However, your unique situation may require something different, and that is fine by us.

Gap insurance is a form of protection that provides insurance coverage for the remainder of your auto loan should an accident or collision completely total your vehicle. Gap insurance kicks in to safeguard your credit in the event of the total loss of your car and pays off the negative equity in your loan if you owe more than the depreciated value of your vehicle.

  • Made a small down payment.

  • Selected a loan term with a 48-month or longer duration.

  • Plan on putting more mileage on your vehicle than the average driver.

  • Value the confidence that comes with complete financial protection.

Having a co-signer can make getting approved for a loan easier because of the combined credit score, income, and financial history. To determine if this is the best fit for you, let our team of experts leverage their years of experience to provide a hand as you consider your options.

Walk-in customers are always welcome, come on in and sit down for a chat regarding your car loan financing options at a time convenient for you. You can also call ahead to schedule an appointment with a friendly team member.

We make the process fast and easy. Our goal is to get you behind the wheel of your dream car as soon as possible. You can count on us to have everything ready when you come in to pick up your new car.

 The loan-to-value (LTV) ratio is a tool used by lenders to represent the amount of money owed on your loan relative to the value of your vehicle. For example, if you currently have a loan for $15,000 on a vehicle that is worth $20,000, your LTV is 75%. If you owe more than your current vehicle is worth, your LTV will need to be addressed. Diehl Automotive has decades of experience assisting car shoppers through this exact situation.

The payment-to-income (PTI) ratio is a percentage that describes your car payment in relation to your pre-tax income. As an example, if your monthly car payment is $300 and your gross monthly income is $3,000, then your PTI is 10%. Lenders usually look for a PTI that sits at around 15% when considering how large to make a loan, but this is just one of a host of factors that go into the process of securing the best financing options for your unique situation.

The debt-to-income (DTI) ratio represents all of your monthly debt divided by your monthly income. Credit card payments, mortgage payments, and other recurring expenses are factored into this metric, which most lenders suggest keeping at or below 50%.

"POI" stands for proof of income and is a metric that helps our associated lenders verify your stated income during the loan application process. Some common examples of proof of income include:

  • Pay stubs

  • Bank statements

  • Last year's federal tax return

  • Form W-2

 Yes. Transparency is paramount for our team. If you have any questions regarding specific inclusions within this agreement, the friendly and knowledgeable team member working with you will be happy to review and explain every line.

Yes. Leasing a new car at Diehl Automotive is all about having your cake and eating it too. We are proud to pair up an impressive selection of head-turning cars with a leasing program that makes upgrading your daily commute a breeze.

 A new car lease gives you the opportunity to take to the streets in an alluring and feature-rich new car at a cost that is often significantly lower than traditional monthly car payments. As part of the program, you'll enjoy the perks that come with owning your car for a predetermined term length of time. When this term reaches completion, you'll still have the flexibility to purchase your car at a great price if you decide to keep it. Leasing keeps you in control by creating lots of options down the road.

This depends on your unique needs. To help make the choice between buying or leasing a vehicle easy, here's an overview of the benefits. You should lease a new car if:

  • You love the idea of upgrading into the hottest new Ford every couple years.

  • You only need a car for a short time and would rather not set up longer-term financing.

  • You are seeking a lower out-of-pocket cost at signing.

  • You prefer lower monthly payments. You should buy a new car if:

  • You love the idea of owning the vehicle you drive.

  • You want the freedom to sell your vehicle whenever you want.

  • You want to keep your insurance costs as low as possible.

  • You know you will put a lot of miles on your car.

Financing a car places complete control in your hands for as long as you own your vehicle, while leasing is a temporary ownership arrangement that pre-negotiates the value of your car at the end of the lease. With a lease, you can switch into new cars every couple years and never be surprised by an unexpected dip in value. To determine which option works best for you, connect with us and we will layout the options in plain English which makes your decision easy.

 Financing a new car gives you complete ownership, while leasing comes with a fixed term of possession. At the end of this period, you can either upgrade into another new car with the latest tech and comforts, or you can purchase your current vehicle at the pre-negotiated buyout price.

 
 

LOCATIONS

Diehl Automotive

Diehl Collision

9 Locations

Pittsburgh, PA • Butler, PA • Robinson, PA • Grove City, PA • Washington, PA • Cranberry, PA • Ford City, PA • Hermitage, PA • Massillon, OH